Frequently Asked Questions
"Can I pay for my order Online?"
Yes, this is the preferred method of handling your transaction. Our website will provide you with the online payment quick & secure.
"Can I fill out my Shipping Order Online?"
Yes, this is recommended to speed the process of your order. You will login to My Login using the email and password you
received from your Confirmation Email.
"What if I prefer to order by fax or mail?"
Once logged in, confirm your quote information by choosing 'Pay by check' or 'Pay by Pay Pal. From there, option to pay online or fax/mail.
"I forgot what price I was quoted, what can I do?"
Simply logon to My Login and all of your Account Information is displayed, including the quoted price & 10# assigned to you when
you requested your FREE Quote to access this feature.
"I have NOT yet receive my Quoted Price, what can I do?"
Typically we are able to respond to you within 2-4 hours. However, if you have not received a reply we are unable to contact you.
For assistance, please CONTACT US.
"On what kind of transporter will my vehicle be carried?"
Most are transported on the same type of carriers used to transport new vehicles from the assembly point to the dealership.
"How long does it take to have my vehicle transported?"
We ask for a "1 week notice" for pickup if possible. Please allow a 2-3 day window, the driver calls in advance to schedule.
Transports under 1200 miles are estimated at 1 week, typically delivering in 3-5 days. Transports over 1200 miles are estimated
at 7-14 days, typically averaging 7-10 days for delivery. Please CONTACT US for a quote of this service.
"Is my vehicle insured?"
For your protection, Open Carrier Auto Transport only uses carriers that provide full complete bumper-to-bumper insurance.
"What steps are involved in shipping my vehicle?"
Once your order is placed , the transport of your vehicle will be scheduled using the dates you have provided on your
shipping order. After a truck has been assigned, you will receive a call from the driver to schedule a pickup time.
When the driver picks up your vehicle he will with your representative perform a detailed inspection of your vehicle.
This will be signed by both parties, a copy will be left with the party releasing the vehicle. The Bill of Lading will
be present on delivery so that the vehicle can be re-inspected before being released. The driver will call 12-24 hours
in advance to schedule the delivery of the vehicle.
"Will my vehicle be picked up or delivered to a terminal?"
In most cases your vehicle will be picked up directly by the carrier it is transported on. Although terminals are insured
additional loading and unloading of the vehicle increases the possibility of damage to your vehicle.
"Can I leave items in the vehicle?"
Items left in the vehicle are not covered by carrier insurance. You can, at your own risk place up to 100 lbs in the trunk
area of the vehicle,we do not recommend packing high value or fragile items.
"ow can I verify that a carrier has a proper government license and bond to conduct business?"
Visit the Federal Motor Carrier Safety Administration on their website at www.safersys.org. Type in the MC# to verify.
What Customers Are Saying
"My mother was very please with your service. I'll keep your contact information for next time." - Donna, San Diego, CA
"The quote was competitive with pick up and delivery within the estimated dates. I would definitely recommend you as well as use
your services again." - Jared, Columbus, OH
What People Are Asking
- On what kind of transporter will my vehicle be carried?
- Is my vehicle insured?
- What steps are involved in shipping my vehicle?